Cloud management support - monthly options

Below a number of options to choose the right support plan for your business - any major cloud provider (AWS, GCP, Azure or Oracle).

Terms and Conditions apply; prices are subject to VAT where applicable.
"Compute unit" is one server or a container - does not include serverless technologies.
Standard hours - 900-1700 GMT Monday-Friday, Unlimited coverage (time-wise) is the same as Extended hours - 800-2000 GMT Monday-Friday.
For Standard and Extended hours - support for non compute services is limited to the amount of the "compute units" in use (e.g., ten compute units includes 10 hours monthly of support for non compute services).
For Unlimited, there is no monthly limit for any non compute services.

Service	Standard	Extended hours	Unlimited	24/7
Free onboarding	⬤	⬤	⬤	⬤
Components monitoring	⬤	⬤	⬤	⬤
Components backup	⬤	⬤	⬤	⬤
Monthly backup testing	⬤	⬤	⬤	⬤
OS and applications patch management	⬤	⬤	⬤	⬤
DevOps and DevSecOps support	⬤	⬤	⬤	⬤
Security configuration	⬤	⬤	⬤	⬤
IAM management	⬤	⬤	⬤	⬤
Vulnerability management	⬤	⬤	⬤	⬤
Written Information Security policy			⬤	⬤
Written Business Continuity plan			⬤	⬤
Written Disaster Recovery plan			⬤	⬤
Annual Disaster Recovery test			⬤	⬤
Cybersecurity training for the staff			⬤	⬤
Complaince audit support			⬤	⬤
Third party management			⬤	⬤
Phones answered live		⬤	⬤	⬤
After hours support		⬤	⬤	⬤
TRUE “all-you-can-eat” support			⬤	⬤
ZERO potential extra costs			⬤	⬤
Quarterly technology reviews			⬤	⬤
vCIO / CTO consultancy services				⬤
24/7/365 support				⬤
SLA's
Response
Non-critical incidents / requests
Next business day	⬤	⬤
Same business day			⬤	⬤
Major incidents
Same business day	⬤	⬤	⬤
4 hours or less				⬤
Resolution for major incidents
Same business day	⬤	⬤	⬤
4 hours or less				⬤

Monthly cost per compute unit	£160 / €180 / $200	£210 / €240 / $270	£300 / €340 / $380	Call +44 78 7316 7482